Thursday, July 28, 2016

Support Desk

Support Desk / Ticket system
To get  help / assistance or support, you must use the Support Desk (Ticket system) as given underneath :

1) During the 90 days FREE Support period (or AMC period)

http://www.rtslink.com/supportdesk/
Click the above link or copy/paste in Internet Explorer

2) After the 90 days FREE Support period (if AMC is not renewed)

http://www.rtslink.com/customer/
Click the above link or copy/paste in Internet Explorer

Important:
1) Only ZIP files can be attached in the Support Desk / ticket system.
2) Support Issues must NOT be sent to our email ids (as done earlier) as the emails shall not be monitored for support-related issues from now onwards.
3) Support Issues shall NOT be entertained on telephone.
4) It is mandatory to mention your udiMagic Serial No in the Support ticket.
5) In case, if the 90 days Free Support period has expired, you must make payment for the Support Charges as applicable. The Support Charges do NOT include any Customization i.e. support for any XML tags modification / Mapping of Custom formats.
6) The normal response time is 24 hrs to 48 hrs.

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