Friday, November 25, 2011

Free Support Services period - Why 90 days and not 1 year ?

Why the FREE Support period is only for 90 days and not 1 Year ? - Often Customers ask us this question. (PS: In most of the cases, the question is raised only after expiry of the 90 days).

This post is an attempt to put forth our views on this subject matter.

Shweta Softwares launched its products and  tools for Tally Integration in 2007. Since then (i.e. from the very first day), we have been following the same policy i.e. FREE Support Services with product sale for 90 days. After 90 days, the Customer must go for AMC if they need support services.This is mentioned clearly at our web-site http://www.rtslink.com/orderinfo.html

On 18th March, 2011, an email was sent by Tally Solutions, Bangalore to all their Partners. This email contained some guidelines which we had put up at http://tdlplayground.blogspot.com/2011/03/guidelines-for-tally-customization.html. Even these guidelines clearly specify that to maintain code compatibility, the Customers must enter into AMC which is generally 30% and is payable 90 days after go alive.

It is herewith once again requested of all users to read all the terms and conditions given at our site before you purchase and make payment for the product. If you have any queries, kindly contact us before you purchase and make payment for the product.

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